Oh the places we will go! But we can’t do it without YOU!

happy lolcat

I love this time of year. And yes, in good part because it is summer. But also because we have wrapped up another academic year, a group of students has graduated and are making their way in this world, and we now spend time looking back, reflecting on what went well, and what we can do better looking forward.

As an institution of higher learning, Champlain College has been described as agile, nimble, forward thinking, and innovative. For a small, private college in one of the most rural states in the nation, we are the little college that could. We have literally come a long way, from humble beginnings in 1878 as “Burlington Collegiate Institute”  housed at one time above what is now Nectars, to our current home in the hill section of Burlington.  We’ve gone from offering Associate’s Degrees in fields such as Secretarial Science to Fashion Merchandising and Court Reporting to now having numerous Bachelor’s and Master’s Degrees (both traditional and online)  in fields ranging from Marketing (my personal favorite of course) to Game Development, Early Childhood Education, Digital Forensics and Environmental Policy. We have campuses in Dublin and Montreal. We are ranked in Princeton Review’s 377 Best Colleges and in US News and World Report’s Best Comprehensive Colleges in the North. Read more about our awesome history and our even more awesome NOW on our “history” page over at our website.

But what has any of this to do with reflection and thinking about where we go from here?

Everything actually.

While I was on sabbatical Champlain College really started to grow up.  You see, while in our history we had been given gifts to support our physical growth (think buildings such as The Miller Information Commons and the S.D. Ireland Global Business and Technology Center) we haven’t really had the type of contributions to academics that more traditional four year colleges and universities have. Champlain College is a tuition-driven institution which means we don’t have large endowments, or specialized “faculty chairs”.  October 2012 changed all that. We received the biggest gift in our 135 year history: $10 million from the Robert Stiller Family Foundation.

Wow. Look at us. Getting all grown up.

This gift resulted in Champlain getting its first “named” school: The Robert P. Stiller School of Business (of which I am a proud faculty!). Over the next five years we will also be able to add additional faculty, and we’ll be adding an emphasis to our school on Positive Organizational Development (based on the Appreciative Inquiry framework).

Part of the gift also included a challenge: The 2K 4 2M Challenge. A matching gift that if we can raise funds from 2,000 alumni we’ll get an additional $2 million to put towards our “Vision, Innovation, Passion” campaign. Naturally the idea here is that to have a truly successful educational institution we need to engage and gain support from alumni like never before; that our alumni are critical to our success, just as we have been a major part of their success.

Donate to our 2k42m Campaign

We need 380 more alumni to donate any amount (even $1 counts!) to get us to 2,000 alumni.

Naturally there’s a catch. We have to get the 2,000 donations by June 30th. But I’m sure you are up for it.

So no matter WHEN you went to Champlain. Take a few minutes and reflect back on your experience with us. Think about what you learned, where it took you, the people you met, how your life, your perspective, your world changed while you were here. Then think forward. Where will you help us go now? Your gift will help us expand our campus and continue to make a difference in the lives of young people. It will help the new Stiller School of Business do more to fulfill our mission of “…changing the world through business” and it will help Champlain College continue to thrive and grow as a leader for education and an economic driver for Burlington and for Vermont.

It’s easy to make a gift. Just head on over to our online support form, fill it out,  input your credit card info and become part of history at Champlain by being the biggest group of alumni to ever donate to the college.

Still not sure?

How about you watch these videos and see just how far we’ve come. Now imagine what videos we’ll be able to post five years from now because of your gift!

You Make It Happen | Champlain College from Champlain College on Vimeo.

Champlain Rules from Champlain College on Vimeo.

You can also help by spreading the word and sharing this post, or the link to our “official 2K42M” page where people can read more about it and check out messages from alumni who have given as well as noted colleagues Jim Ellefeson, Cinse Bonino, and Nancy Kerr.

Now, between you and me, there is also a letter from the Accounting faculty. You see, we have a little competition going on (well, specifically Thane Butt and I have a little competition going on). She believes that more Accounting alumni will donate than Marketing alumni. Frankly, I just can’t imagine that, because, as we all know MARKETING IS AWESOME! So here’s a special call to all Champlain Alumni who graduated from our Marketing program. You know what to do.

Click HERE.

Let’s beat Accounting!

lolcat73

 

Teaching Social Media Marketing Means Getting Hands On

kittyeducationChamplain College is getting ready to graduate the class of 2013 (commencement is just a few short weeks away!) and that means a whole host of Marketing grads are ready for YOU to hire them!

And unlike that little kitty right here, these students know exactly what to do with their education. At a time when employer expectations are high and many individuals assume that college graduates automagically know all the latest and greatest tools of the marketing trade, I can say with confidence that the young women and men I’m about ready to showcase actually do know all the latest and greatest tools of the marketing trade. And they can prove it.

It takes getting hands on to really understand the tools in demand in marketing.  From SEO, to analytics, to blogging, to social media marketing, to building an online brand, these students have actually done it.  Teaching social media marketing means creating a curriculum that weaves the tools throughout their classes, where expectations are that students will not just read about the tools, but they will use them. From their first year at Champlain, marketing students have had to utilize tools such as Twitter (yes I even developed a rubric for it!) and various blogging software to tell stories and fulfill academic requirements. They have had to read and follow bloggers ranging from David Armano, to Danny Brown, to Avanash Kaushik, to Laura Fitton, to Ann Handley. They have had to work on class projects for brands ranging from Sugarbush, to Fiddlehead Brewery, to Darn Tough Socks. They’ve written marketing plans, implemented events, made digital marketing recommendations, analyzed analytics, and created branding campaigns. And it all culminates in their senior capstone class where they bring it all together.

The goal, as they graduate, is to get found on Google. To build a social brand that has clout (and Klout). To create a full Professional Digital Identity (PDI). An online ecosystem that shows employers:

  • Writing and thinking through an ongoing blog
  • Personal philosophy through a reflective statement
  • Strengths/Values/Work illustrated through narrative and images
  • Social media experience through a presence on Twitter, Google+, LinkedIn and others

The PDI is designed to help our students provide employers with a dimensional look at who they are, what type of employee they might, and to help our students get fully hands on with the tools of the trade. The assignment requirements are in-depth, and emphasize critical thinking and a holistic approach to building their online digital identity. Their final work will be graded on how well they met the requirements which include content, social media, SEO, visual identity, and how they have measured success (we’ve explored quantitative tools like Google Analytics and the built in WordPress analytics as well as qualitative tools like Klout, Kred and Tweetgrader).

Just 15 weeks ago most of these students had a basic LinkedIn profile, very little on Google+, and a mix of content on Twitter. Some had blogs they had started, most hadn’t been keeping them up. They have learned what it takes to have to create ongoing content, utilize social media to build their following, write search engine friendly content, link their online properties, and endorse and follow one another in order to build stronger results. They have had to set goals and see how those goals have been met…or not. In other words, they have been learning…by doing.

So when one of these students shows up at an interview, they won’t be afraid to show their social media, they’ll be proud of it and you’ll really, really want to hire that grad!

Each of these students has been working hard, and since their final PDI isn’t actually due until the 25th, I anticipate they will be continuing to update and even change their content as they complete the assignment, so don’t be surprised if you go to their sites to check them out and find that they’ve made even more changes!

Kaisey Arena:
http://kaiseyarena.wordpress.com/
Initial Klout: 33| Current Klout: 65

@kaisey_a

Samantha Beebe:
http://sammiebeebe.com/
Initial Klout: 16 | Current Klout: 43

@samzbeebs

John Desmond:
http://nineballrider.com
Initial Klout: 49 | Current Klout: 54

@nineballrider


Ricky Fitzpatrick

http://ykcir999.wordpress.com/
Initial Klout: 36 | Current Klout 42

fitzpatrick-2013

Ollie Fichera:
 http://olliefichera.com/
Initial Klout: 46 |Current Klout: 60

@olliefichera

Quillan George:
http://quillangeorge.com/
Initial Klout: 55 | Current Klout: 62

@quillangeorge

Jess Lowell:
http://jessicalowell91.wordpress.com/
Initial Klout: 44 | Current Klout: 60

@jesse_christine

Tommy Lyga:
http://tommylyga.wordpress.com/
Initial Klout: 33 | Current Klout: 62

@tommylyga

Adam Miller:
http://adammiller802.com/
Initial Klout: 19 | Current Klout:  44

@adammiller802

Colby Sears:
http://searscolby.wordpress.com/
Initial Klout: 15 | Current Klout: 63

@colby_sears

Nikki Tetreault:
http://sincerelynikki.wordpress.com/
 Initial Klout: 51 | Current Klout: 61

@nikkitrex

Samantha Winchell:
http://samanthawinchell.wordpress.com/
Initial Klout: 24 | Current Klout: 56

@samwinchell

 

And there you have it. To get graduates ready to take on the jobs that are available, it takes giving them an opportunity to get comfortable with the tools of the trade. It takes more than theory and discussion. It takes doing the work and building a professional digital identity. This is not just the culmination of four years of academic, project based, internship focused, education. It is the stepping stone to a career in marketing. It is not just an ending but the beginning of great things yet to come.

Note: This page was updated on 4/22 to reflect a new domain for one of the students, and to update the name of another student. It was updated on 4/26 to add a new student to the list.

The Brave New World of Communication in a Digital Age

Twitter Is Serious Business LOLCatThis week we learned just how serious Twitter is. In the midst of tragedy, horror, anger, pain, and fear we saw just how much this digital communication tool, and a host of other almost “instant” communication channels have changed the way we look for, engage with, and participate in information dissemination and sharing.

I know I don’t need to recap the events, nor provide timelines. Nor will I post pictures here.  There are plenty of those all over the internet at sites including the Boston Globe, and Mashable.

I would like to address something different. Something that has been on my mind as I have been working on my book this year. And that is the impact that real time communication, and the need we humans have to participate, share, and engage to feel part of community is having on two very important areas of our lives:  Journalism and Law enforcement.

First I’d like you to think back.

Think back to 1986 (if you were alive then). I was a sophomore in college. I was in my biology lab when someone ran into our classroom and shouted: The Challenger just exploded! (That’s a link to the live feed from CNN). We had no Twitter. We had no Facebook. I had a computer, but it certainly didn’t talk to anything. We had no cell phones. Challenger_explosionWe all just got up, and headed down to the student union and watched CNN, talked to each other in hushed tones, cried, and took it all in. Over the days that followed the news media were our source for information via newspaper, radio, and TV. As a community at my college, we talked, we shared, we commented. Face to face. We looked to our journalists to provide us with facts and information, which we took in, and for the most part, trusted. Through all of this, investigators controlled the message. Journalists speculated and dug, but information was not easy to come by unless released by NASA. Some video camera footage from individuals was used.

Now to that fateful day in September of 2001. I received news of the plane hitting one of the Twin Towers from a phone call (on my land line)  from my ex. I tried to get online to see what was going on, but CNN wouldn’t load. 9-1122I then went downstairs and put on the TV. I got on the land line to try to reach friends in DC (because by that point one of the planes had hit the Pentagon, and we had close friends who worked there).  I won’t go into much detail here as we all an remember it. But I will say that I got my news from CNN. I listened to NPR. I read several different newspapers.  I went online when able to (CNN had to drastically change their design to cope with the traffic to their site). Again, there was no Facebook. There was no Twitter. We got on the phone, we emailed, we talked in person, we gathered around the TV. We looked to our journalists to provide use with facts and information, which we also started to verify and explore on the internet, but we still, for the most part trusted those journalists.  Through all of this, messaging was controlled by investigators and law enforcement, but we started to see that control slip as theories and other information popped up on the internet weeks afterwards. But control of the information and “leaks” were the word of the day.

Now to Boston. And this week. What did we experience as a nation and a world?

  • Investigators CROWDSOURCING data from all the individuals who took pictures and video, tweeted, blogged, facebooked and added information to Reddit.  Each individual who created content based on their experience added to a pool of data for investigators to comb through: Read recaps from Bloomberg and US News.
  • The loss of respect for news media including the NY Post and CNN (not that they had much more to lose, really, but just take a look at this scathing take down from Jon Stewart if you haven’t already) for their rush to break news that was false.
  • Law Enforcement having to use social media to keep people informed, refute wrongful media reports, and try to manage the chaos of a “lock down” situation throughout the streets of Boston. Just look at the Twitter feed from the Boston Police Department.  And some of these notable tweets:

     

     

  • Birth of the new journalist. If you didn’t pay attention or know @taylordobbs before this, you should. A journalism student, a Vermonter in Boston. He started covering the MIT shooting via Twitter. Factual. Real Time. Excellent coverage. Main stream media trying to figure out the new way to report should take lessons from this man. Here’s a recap from the Burlington Free Press.
  • Individuals participating all over the social sphere. Sharing, supporting, commenting, getting in the way, compromising safety, creating fake accounts — in other words human beings being human beings. It’s a brave new world and when the police first ask for information from everyone to get as much data as possible,  but then during a chase and hunt, expect people to stop participiating, it’s just not going to work.  When you broadcast via a scanner, people are going to then turn around and share that information — they aren’t going to just sit there and listen.  (Honestly, it is beyond me WHY police scanners are now broadcast via the internet. There is such a thing as too much information!)

So what does this leave us with?  Well in my opinion as an educator there are a few things we now need to do, and I’m not convinced these things are happening.

  • Law Enforcement officials need social media and digitial communication training. Not just on how to utilize it to gather data, but how to manage it on a day to day basis as well as during a crisis.
  • Journalists need to take a hard look at their profession. Hopefully J-schools are educating their students on how to report in a crisis using these tools. All current journalists need to go back to school to relearn their craft.
  • K-12 education has to change curriculum in order to accomodate an “always on” practice — etiquitte, privacy, personal responsibility — all key in the digital age.

Human nature is not going to change. We share, come together,  prank,  cry, yell.  But now we do it in multiple channels, multiple ways and those young people coming after the so-called millenialls (those 18 and younger) see no difference between face to face communication and digital communication. If you think managing all of this now is hard. Just wait for it.

The events of this week were just a look at what is to come. What comes next is up to all of us and what we have learned from experiencing all that we have experienced this week.

funny-pictures-curious-cat

Six Things College Students Should Do Right Now to get Ready for Graph Search

On the 15th of January, Facebook announced Graph Search, an expansion of their search feature. Here’s a three minute intro from some of the folks at Facebook:

 

Pretty nifty eh?  Now Facebook is not just like a chair…it’s like Oprah or Bravo’s Millionaire Matchmaker. Don’t get my “chair” reference?  Take a minute to watch it.

Now that we have that out of the way, Graph Search has had a great deal of news coverage, at least when it was announced. However the average user may not even be aware that it’s slowly rolling out to people each day, and those people are conducting many different searches.  While Facebook has been clear that your privacy settings drive what people can find about you, it has been my experience that many people are not very thoughtful about their privacy settings, or they set them and then forget them, not realizing that as Facebook makes changes, that they should go back in and update them.

In the past it hasn’t really mattered as significantly as it is now going to matter because in the past I could search for people or organizations by name. Now I can search for “People who work at Champlain College” or “Students who go to Champlain College” and I can get a wonderful visual result of all of those people (my friends first and then others). In the view below I am able to see all the profile pictures in a grid format. I can also choose to see the results in list format.

Graph Search REsults

When I mouse over the individual’s picture I get even further information in a helpful pop up:

Facebook Graph Search Results

So you may be wondering what the big deal is.  Well there are two ways to look at this — and I look at it in both of these ways.

Way 1: HOLY CRAP THIS IS AMAZING! No. Really.  The ability to leverage the social graph of people to find places to eat, individuals with similar interests, pictures my friends or family took in different places at different times is super awesome! It’s like, “Hey Facebook…what took you so long!”.  The fact that it has taken this long to pull this together continues to surprise me.

Way 2: HOLY CRAP THIS IS TERRIFYING! Yes. Really.  If your privacy settings aren’t fully updated and you haven’t given careful consideration to the things you have “liked” and your interests, all sorts of craziness can ensue. Just check out some of these great searches that @tomscott has pulled together and posted on a special Tumblr page.

If I were a college student getting ready to apply for an internship or getting ready to graduate, I’d be a little nervous. What I’m finding is that I have students who feel very confident that they’ve locked down their profiles and so far the only person I haven’t been able to actually find on Facebook has been my colleague @jtrajewski who says he has a personal page, but all I can find is his official page. Of course, Jon is in Digital Forensics and those people are very, very careful about content they share with free social media sites…or with any website for that matter.  By the way, you should follow him. Go on. Go do it now. He’s super smart and knows all sorts of security things.

Anyway here are my tips for College Students (and others) who want to be prepared for the full roll out of Graph Search.

  • Only post what you are comfortable with ANYONE seeing. It’s not just about Grandma. It’s about an employer. It’s about law enforcement. It’s a spouse or a partner. Make sure you keep in mind that just because you share it with your friends doesn’t mean it couldn’t show up in search in some way. Remember, the only true privacy setting you have on Facebook is what you choose NOT to post.
  • Update your Privacy settings. Facebook recently made this “easier”. Just click on the little padlock to get some of the basics, or click on the gear and select Privacy Settings.  I’m fairly intentional about mine as I allow followers and I let people find me via my work phone and email as well as have search engines find me.  I do that because of the work I do. If I didn’t do this work, I’d change it. What follows are some screen shots that might help you to find and consider how you might want to address your global privacy settings.

privacy settings part 1

 

I’m also careful about my Timeline and Tagging.  I don’t let people post on my timeline, which frustrates them on my birthday, but other than that it’s not a big deal. They can still tag me in posts and comment on my posts so it all works out.  I review all posts that I’ve been tagged in before I allow them on my timeline as well. I use custom settings for “only me” for many things as well.

privacy settings part 2

 

Take a few minutes to review the help section on Facebook on Privacy with Graph Search: https://www.facebook.com/about/graphsearch/privacy

  • Clean up your photos. This is no easy task. Facebook is not making it easy to do a global switch on the visibility of your images. Remember that cover photos are always public.  Each photo has it’s own privacy settings. If you don’t want things to come up you need to delete them or change the privacy settings on EACH ONE. Conversely if you DO want them to come up, adding in tags and a strong description will help people find you/your photo.
  • Clean up your groups and apps. Super simple. From your news feed just click on “more” next to the groups section in the left navigation (it is hidden until you mouse over it). This will give you a list of all the groups you belong to and you can then easily remove yourself from the groups you do not want to be associated with. Do the same thing for any Apps you are running. To do the same things for pages, you’ll have to go through the Activity Log.

groups

  • Monitor your Timeline: Look through your Timeline and hide things that you don’t want people to see.  Please remember that this does NOT prevent others from seeing them if your friends have tagged you in them or if they can be associated with your friends in some way.  It just hides them from your Timeline.
  • Monitor your Activity Log: Can’t remember what pages or posts you liked? Can’t remember what you commented on? Check out that Activity Log. Consider it the main dashboard for every action you’ve taken on Facebook. This is where you see all the content you have posted based on category, such as the friends you friended and all the songs you listened to (with Spotify or other apps).  Once you remove something from here it is essentially removed from the interface… I won’t say it’s actually removed because, well, it’s the internet and we all know that means there’s a cache of this somewhere on some server. To get to your Activity Log click on that little gear, then click on privacy and then under “who can see my stuff” click on “use activity log”.  You’ll probably find some interesting surprises.

activity log

There you have it. Six things to do to get your Facebook profile ready for Graph Search.  Naturally you should do this every few months or so, or whenever Facebook makes a change (whichever comes first). Or whenever you forget to log out of your account and when you get home your cat is hanging around looking really, really innocent.

lolcat-facebook

A joyful re-entry isn’t that hard…really!

I’m stunned. Seriously. It seems like just a few hours ago that I left campus for my sabbatical, and here it is already the third week of classes in the Spring 2013 semester. I’ve been officially back to work now for three weeks. And I’m already sick, and have already had to miss one of my classes (thankfully, didn’t need to cancel it since my partner in crime, Professor Kelly Thomas was fit and healthy!).

sicklolcat Put me back into the petri dish that is a college campus at the beginning of the semester and no matter how much antioxidant foods, and antibacterial soaps I utilize, it is no match.  For those of you who teach, you know what I mean.  That third week pandemic that hits every semester. It’s shear luck to beat it.  Clearly my luck in this case did not hold.

You’d think I’d be upset about it.

But I’m not.

Really.

I’ve been away for months. I’ve had the summer and fall of a lifetime enjoying this amazing privilege called “sabbatical”. I’ve rested. I’ve relaxed. I’ve re-energized.  I’ve done amazing things, like level my blood elf, Lisaralisa, to an 88, overcome my fear of riding motorcycles, continue on a journey of health and wellness and I’ve slept… a lot. Oh, and I’ve been writing a book too! But something in all of that has been missing.  As wonderful as it has all been (and it’s been wonderful!), there was something that I have come to realize about my absence that has moved my re-entry from being onerous and difficult to a time of joy.

I’ll start by saying that it was clear to everyone, even myself, that I was burned out, exhausted and needed a break. Life as an administrator was very difficult and even my spring semester last year, when I no longer had the administrative responsibilities was still very difficult. I am the first to admit I was not a pleasant person to be around, and certainly not a good model for my students.  I even questioned if I should continue being a teacher. I’ve been doing this for thirteen years.  I didn’t feel I could reach the students any longer.  I walked into my sabbatical unsure, unclear, exhausted, and burned out.

funny-pictures-happy-recharge-grey-kitten

Thanks to several former students (you know who you are), I pretty quickly came to realize that I love teaching and I love being in the classroom with students who are learning, growing, and teaching me new things every day.

This became even more clear to me as I walked back onto campus this January. My first day back, I started meeting with students. My first office hours were jammed packed. My classes have been fun, engaging, and super interesting. Quite joyful actually.After just a few short weeks into my sabbatical I was able to notice that the one thing I missed was the interaction I had with students.

It’s all about the students.

The reason why I became a professor in the first place was to teach. I felt that my background and interests would translate well into the classroom and that I could bring a lot to students. Over the years I’ve had good classes and bad classes. I’ve had great relationships with students and I’ve had very bad situations happen. It’s been an amazing ride and my sabbatical has provided me with a real gift.  A gift to come away, see things clearly, and remember why I decided to become a teacher in the first place.

My father was a teacher. I remember as a child watching him help high school students learn, and I remember him trying to teach me math (algebra was when we realized I make a really good writer). He was patient, kind, and met students where they were.  I’ve always respected his ability to calmly and thoughtfully reframe answers over and over helping his students make mental connections that allowed them to learn.  When I became a teacher I think he was proud of me.  We talked about it once recently while he was in the nursing home and he told me stories of his teaching and how he was able to connect with and reach his students in meaningful ways.  I talked about my work and I remember how engaged he got as I told him about issues with students. He would give me advice and we realized that we had some common ground, which is nice to remember.  My Dad passed away on Monday, December 3. This Thursday would have been his 77th birthday.  I think about this connection we shared as I walk into my classrooms now after sabbatical and after saying goodbye to this wonderful teacher and I am filled with gratitude.

And that, my friends, is why my re-entry is joyful.

About Elaine Young
I am a professor of marketing, specializing in digital marketing and social media, at a small, private college in Burlington, VT. I blog about teaching and my areas of interest that include digital marketing, social media marketing, and the impact of social communication technology on society, families, and children. In addition to teaching college students, I also conduct workshops and will speak to community groups and organizations. I am also a Mom of a 16 year old daughter and two crazy cats. My opinions are my own and do not represent my employer.

PEOPLE WHO INFLUENCE ME

Here’s a list of the people I pay attention to. They span PR, Marketing, Digital Strategy, SEO and Analytics. They are “in the know” and if you pay attention to them…you will be “in the know” too!